PRIVACY POLICY

 

Hacienda Real

1. Introduction

Hacienda Real respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website, contact our restaurant, submit reservation requests, or interact with our digital communication services.

Website: https://www.haciendaflavorsofmexico.com/

Business Information:

Hacienda Real
371 W Townline Rd, Vernon Hills, IL 60061, United States

2. Information We Collect

Depending on how you interact with Hacienda Real, we may collect the following information:

  • Contact Information: Name, email address, and phone number.
  • Reservation Information: Requested reservation date, time, party size, and other details voluntarily provided through SevenRooms or other communication channels.
  • Customer Communications: Information included in messages, inquiries, feedback, or requests sent to our restaurant.

We collect information that is relevant to the services or interactions you choose to use.

3. How We Use Your Information

We may use personal information for the following purposes:

  • Managing reservation requests and customer inquiries.
  • Responding to questions about our restaurant, menu, services, and operating hours.
  • Communicating with customers regarding reservations or other requests.
  • Improving our customer service and digital experiences.
  • Understanding website traffic and visitor behavior.
  • Measuring advertising performance and campaign effectiveness.
  • Supporting website functionality and security.
  • Complying with applicable legal obligations.

Marketing communications will only be sent where permitted by applicable law and, when required, with your consent.

4. Reservations and SevenRooms

Hacienda Real uses SevenRooms to manage restaurant reservations and related customer interactions.

When you make a reservation or interact with our reservation services, certain personal information may be collected and processed, including your name, contact details, reservation date, time, party size, and any additional information you voluntarily provide.

This information may be used to:

  • Process and manage reservations.
  • Send reservation confirmations and updates.
  • Communicate regarding changes or special requests.
  • Provide customer service related to your booking.

SevenRooms may process personal information on behalf of Hacienda Real in accordance with its applicable privacy practices and service agreements.

Customers are encouraged to review SevenRooms’ privacy policy when using its reservation services.

5. Automated Messaging and Artificial Intelligence

Hacienda Real may use automated messaging services and artificial intelligence technologies to improve customer communication and respond to common questions.

These services may process information voluntarily provided by customers during conversations, including contact details, reservation inquiries, and other messages.

These technologies may be used to:

  • Answer frequently asked questions.
  • Provide general restaurant information.
  • Assist with reservation-related inquiries.
  • Direct complex questions to restaurant staff.

Automated responses may be reviewed or handled by our team when human assistance is necessary.

Third-party technology providers may process information on our behalf to operate these communication services. Where applicable, their own privacy policies and service terms may also apply.

6. Data Security

Hacienda Real takes reasonable measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Data Retention

Personal information is retained only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, meet business needs, and comply with applicable legal obligations.

Specific retention periods may vary depending on the type of information and the purpose for which it was collected.

8. Your Privacy Rights

Depending on applicable law, you may have the right to:

  • Request access to your personal information.
  • Request corrections to inaccurate information.
  • Request deletion of certain personal information.
  • Ask questions about how your information is collected and used.
  • Opt out of certain marketing communications or targeted advertising, where applicable.

To submit a privacy-related request, please contact us using the information provided below.

9. Third-Party Websites and Services

Our website and digital communication channels may contain links to third-party websites or services.

Hacienda Real is not responsible for the privacy practices or content of external websites. We encourage customers to review the privacy policies of any third-party services they use.

10. Children’s Privacy

Our website and digital services are not intended to knowingly collect personal information from children without appropriate authorization where required by applicable law.

If we become aware that personal information has been collected improperly, we will take appropriate steps in accordance with applicable legal requirements.

11. Changes to This Privacy Policy

Hacienda Real may update this Privacy Policy periodically to reflect changes in our business practices, technology, or legal requirements.

Any updates will be published on this page with a revised date.

12. Contact Us

For questions, concerns, or requests regarding this Privacy Policy, please contact:

Hacienda Real
371 W Townline Rd
Vernon Hills, IL 60061
United States
Website: https://www.haciendaflavorsofmexico.com/

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